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12px}.msg{display:flex;flex-direction:column;max-width:90%}.msg.user{align-self:flex-start}.msg.support{align-self:flex-end}.bubble{background:#f3f4f6;border-radius:12px;padding:8px 10px;line-height:1.3}.msg.support .bubble{background:#e0f2fe}.time{font-size:10px;color:#9ca3af;margin-top:2px}.msg .meta{font-size:12px;color:#6b7280;margin:0 4px 4px}.msg.support .meta{text-align:right}.msg--mine{align-self:flex-end}.msg--their{align-self:flex-start}.msg--mine .bubble{background:#e0f2fe}.msg--their .bubble{background:#f3f4f6}.msg--mine .meta{text-align:right}.chat-input{display:flex;align-items:flex-end;gap:8px;margin:12px 0 14px}.chat-input{position:sticky;bottom:0;background:#fff;padding-top:8px}.input{width:100%;border:1px solid var(--border);border-radius:12px;padding:10px 12px;box-sizing:border-box;color:var(--text-dark, #111827)}.input:focus{outline:none;border-color:#cbd5e1}.input.input-area.auto-grow{resize:none;min-height:40px;max-height:180px;overflow:auto}.input-wrap{position:relative;flex:1 1 auto}.input-placeholder{position:absolute;inset:0 12px;display:flex;align-items:center;color:#9ca3af;pointer-events:none}.input-placeholder.is-hidden{display:none}.btn{border:0;border-radius:9999px;height:36px;padding:0 16px;cursor:pointer}.btn-primary{background:#111827;color:#fff;font-weight:700}.btn-send{border-radius:50%;background:var(--accent,#62B7FF);color:#0b0c10;font-weight:700;font-size:20px;display:inline-flex;align-items:center;justify-content:center;border:0;flex:0 0 auto;padding:0;line-height:1;box-sizing:border-box}.ticket-detail .detail-title{margin-top:4px;font-size:18px;font-weight:700;color:var(--text-dark, #111827);text-align:left}.ticket-detail .detail-section{margin-top:16px}.ticket-detail .detail-section-title{font-size:14px;font-weight:700;color:var(--text-dark, 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svg{width:14px;height:14px;display:block}.ticket-popup-body{display:flex;flex-direction:column;gap:12px;padding:16px;overflow:auto;min-height:0;flex:1 1 auto}.ticket-popup-footer{padding:12px 16px 16px;margin-top:auto}.ticket-popup-footer .btn{width:100%;margin:0}.rating-stars{display:flex;justify-content:center;gap:8px}.rating-star{background:transparent;border:none;font-size:22px;color:transparent;-webkit-text-stroke:1.5px #EDE15E;cursor:pointer}.rating-star--active{color:#ede15e;-webkit-text-stroke:0}.rating-label{font-size:13px;font-weight:700;color:#111827}.rating-textarea{width:100%;min-height:90px;border:1px solid var(--border, #e5e7eb);border-radius:12px;padding:10px 12px;box-sizing:border-box;font-size:14px;resize:vertical}.rating-comment{font-size:14px;color:#111827;background:#f3f4f6;border-radius:10px;padding:10px 12px;min-height:60px}.rating-submit{width:100%;height:36px}.detail-photos{display:flex;flex-wrap:wrap;gap:10px}.detail-photos 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